Refund Policy

Free Trial

IPTV Canada Hub encourages customers to use the available free trial before purchasing a subscription.

The trial is intended to help you determine whether the service works with your internet connection, streaming device and preferred IPTV player or application.

If you are unsure about compatibility or setup, contact us before purchasing and we will do our best to assist you.

Refund Eligibility

Because subscriptions are digital services that can be activated and delivered shortly after payment verification, refund requests are reviewed according to the circumstances of each order.

A refund may be considered when:

• We are unable to provide or activate the subscription purchased.
• A duplicate payment was made for the same order.
• A verified issue originating from our service prevents access and cannot be resolved after reasonable troubleshooting.
• The order has not yet been activated or delivered and a refund request is received before activation.

Approval is not automatic. We may request information required to verify the order and investigate the issue.

Non-Refundable Situations

Once a digital subscription has been activated and working access details have been delivered, the purchase is generally considered final except where required by applicable law or where we determine the purchased service cannot be provided.

• Changing your mind after activation.
• Purchasing the wrong plan after it has been correctly activated.
• Unsupported or incorrectly configured devices or applications.
• Slow internet, Wi-Fi interference, ISP issues or network congestion.
• Failure to follow reasonable setup or troubleshooting instructions.
• Temporary maintenance or individual content availability changes.
• Sharing or unauthorized use of subscription credentials.

Technical Issues

If you experience a technical issue, contact our support team before requesting a refund.

Streaming problems may be related to internet performance, Wi-Fi conditions, ISP routing, device configuration or the third-party IPTV application being used.

We may request reasonable troubleshooting so we can determine whether the problem originates from the subscription service or from the local device or network environment.

How to Request a Refund

To request a refund, contact IPTV Canada Hub support and provide enough information for us to locate and review your order.

• Your WooCommerce order number.
• The email address used at checkout.
• A short explanation of the reason for the request.
• Screenshots or relevant technical information when applicable.

Refund Processing

Approved refunds are returned using an available and appropriate payment method.

Processing time may vary depending on the original payment method, financial institution and circumstances of the transaction. We will notify you when the request has been reviewed.

Contact Us

If you have questions about this Refund Policy, your order or refund eligibility, contact us before submitting another payment or purchasing another subscription.